Data Privacy
Understanding how ClapPay handles your personal information.
What Data We Collect
Account Information
- Name and contact details
- Date of birth
- Government ID (for verification)
- Address
Financial Information
- Bank account details
- Payment card information
- Transaction history
- Account balances
Technical Information
- Device information
- IP addresses
- Browser type
- Login times
Usage Information
- Features you use
- Pages you view
- Search queries
- Preferences
How We Use Your Data
To Provide Services
- Process transactions
- Verify your identity
- Send notifications
- Customer support
To Improve Our Services
- Analyze usage patterns
- Fix bugs and issues
- Develop new features
- Personalize experience
Legal & Compliance
- Prevent fraud
- Meet regulatory requirements
- Respond to legal requests
- Report to authorities (when required)
Your Rights
You have the right to:
Access Your Data
Request a copy of all data we have about you.
Correct Your Data
Update inaccurate information in Settings.
Delete Your Data
Request account deletion and data erasure.
Export Your Data
Download your data in a portable format.
Restrict Processing
Limit how we use your data.
Object to Processing
Opt out of certain data uses.
Data Sharing
We share data with:
| Party | Why |
|-------|-----|
| Payment networks | Process transactions |
| Banks | Verify accounts, transfers |
| Identity providers | Verify identity |
| Service providers | Email, analytics, support |
| Law enforcement | Legal requirements |
We never sell your personal data.
Data Retention
We keep data for:
- Active accounts: While you're a customer
- Transaction records: 7 years (legal requirement)
- Closed accounts: 5 years (regulatory compliance)
- Technical logs: 90 days
Security Measures
Your data is protected by:
- AES-256 encryption
- TLS 1.3 in transit
- Secure data centers
- Access controls
- Regular audits
Questions?
Privacy concerns? Contact:
- Email: privacy@clappay.com
- In-app: Settings → Privacy
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