Deleting Your Account
Want to permanently close your ClapPay account? Here's what you need to know.
Before You Delete
Account deletion is permanent and cannot be undone. Before proceeding:
1. Withdraw Your Balance
Transfer all money to your bank account. You cannot delete an account with a remaining balance.
2. Download Your Data
Get a copy of your transaction history and receipts:
- Go to Settings → Data & Privacy
- Click Download My Data
- Wait for the export (up to 24 hours)
- Download the file
3. Cancel Active Subscriptions
If you have recurring payments or subscriptions, cancel them first.
4. Resolve Pending Transactions
Wait for any pending transfers or payments to complete.
How to Delete Your Account
Step 1: Go to Settings
Click your profile picture → Settings → Account.
Step 2: Click Delete Account
Scroll to the bottom and click Delete Account.
Step 3: Verify Your Identity
Enter your password and complete 2FA (if enabled).
Step 4: Confirm Deletion
Read the warning carefully and type "DELETE" to confirm.
Step 5: Final Confirmation
Click Permanently Delete Account.
What Gets Deleted
- Your profile and personal information
- Transaction history
- Linked bank accounts and cards
- Saved recipients
- App data and preferences
What We Keep (Legal Requirements)
By law, we must retain some records for 5-7 years:
- Transaction records (for tax and anti-money laundering compliance)
- Identity verification documents
- Communication records related to disputes
This data is stored securely and only used for legal/regulatory purposes.
After Deletion
- You'll be logged out immediately
- Your email can be used for a new account after 30 days
- You'll receive a confirmation email
- Deletion is processed within 30 days
Changed Your Mind?
If you just need a break, consider deactivating instead. You can come back anytime.
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