Deactivating Your Account

Need a break from ClapPay? You can temporarily deactivate your account.

What Happens When You Deactivate

• Your account is paused (not deleted)
• You can't log in or make transactions
• Your balance is preserved
• Your data and history are saved
• Recurring payments are paused
• You can reactivate anytime

Before You Deactivate

1. Withdraw your balance - Transfer money to your bank account
2. Cancel subscriptions - Stop any recurring payments
3. Download your data - Export transaction history if needed
4. Notify contacts - Let people know they can't send you money

How to Deactivate

Step 1: Go to Settings

Click your profile picture → Settings → Account.

Step 2: Click Deactivate

Scroll down and click Deactivate Account.

Step 3: Select a Reason

Tell us why you're leaving (optional but helpful).

Step 4: Confirm

Enter your password and click Deactivate.

Reactivating Your Account

Changed your mind? Reactivating is easy:

1. Go to clappay.com/login
2. Log in with your email and password
3. Click Reactivate Account
4. Your account is restored immediately

Deactivation vs. Deletion

| | Deactivate | Delete |

|---|---|---|

| Temporary | ✅ Yes | ❌ No |

| Data preserved | ✅ Yes | ❌ No |

| Can reactivate | ✅ Yes | ❌ No |

| Balance preserved | ✅ Yes | Must withdraw first |

If you want to permanently delete your account, see Deleting Your Account.

Related Articles:

• Deleting Your Account
• Account Recovery
• Withdrawing Money from Your Wallet