Account Recovery

Locked out of your account? We'll help you get back in safely.

Common Reasons for Being Locked Out

• Forgot your password
• Lost access to your email
• Lost your 2FA device or codes
• Account temporarily locked for security

Recovery Options

Option 1: Reset Your Password

If you remember your email and have access to it:

1. Go to clappay.com/login
2. Click Forgot password?
3. Follow the reset instructions

Full password reset guide →

Option 2: Use 2FA Recovery Codes

If you have 2FA enabled and lost your device:

1. On the 2FA screen, click Use recovery code
2. Enter one of your 8-character recovery codes
3. You'll be logged in
4. Set up a new 2FA device immediately

About recovery codes →

Option 3: Contact Support

If you can't use the above options:

1. Email support@clappay.com with subject "Account Recovery"
2. Include:

• The email address on your account
• Your full legal name
• The last 4 digits of a linked card or bank account
• Approximate date you created your account

1. Our team will respond within 24-48 hours
2. You'll need to verify your identity

Identity Verification for Recovery

To protect your account, we may ask for:

• A photo of your government-issued ID
• A selfie holding your ID
• Answers to security questions about your account
• Verification of recent transactions

Account Temporarily Locked

If your account was locked due to suspicious activity:

• You'll receive an email explaining why
• Follow the instructions in the email to unlock
• You may need to verify your identity
• Contact support if you didn't receive an email

Prevention Tips

To avoid getting locked out in the future:

• Save your 2FA recovery codes in a safe place
• Keep your email address up to date
• Use a password manager
• Add a backup phone number

Related Articles:

• Password Reset (Forgot Password)
• Managing 2FA Recovery Codes
• Can't Log In