Password Reset (Forgot Password)

Forgot your password? Don't worry—it happens! Here's how to get back into your account.

How to Reset Your Password

Step 1: Go to the Login Page

Visit clappay.com/login or open the ClapPay app.

Step 2: Click "Forgot Password?"

Below the password field, click Forgot password?

Step 3: Enter Your Email

Type the email address you used to create your account.

Step 4: Check Your Email

Look for an email from ClapPay with the subject "Reset your password." It should arrive within a few minutes.

Step 5: Click the Reset Link

Open the email and click Reset Password. This link expires in 1 hour.

Step 6: Create a New Password

Enter your new password twice to confirm. Make sure it's strong and unique.

Step 7: Log In

You can now log in with your new password!

Reset Email Not Arriving?

If you don't see the reset email:

1. Check spam/junk folder - It might be filtered there
2. Wait a few minutes - Sometimes emails are delayed
3. Check the right inbox - Make sure you're checking the correct email account
4. Request again - Go back and request a new reset link
5. Add us to contacts - Add noreply@clappay.com to help future emails arrive

Reset Link Not Working?

If the link doesn't work:

• Expired link - Links expire after 1 hour; request a new one
• Already used - Each link can only be used once
• Copy entire link - Make sure you copied the full URL if you're pasting it

Two-Factor Authentication Enabled?

If you have 2FA enabled, you'll also need your:

• Authentication app code, OR
• Recovery code

Don't have access to these? See Account Recovery.

Still Can't Get In?

If you're still locked out:

1. Contact support at support@clappay.com
2. Include your registered email address
3. We'll verify your identity and help you regain access

Related Articles:

• Changing Your Password
• Account Recovery
• Can't Log In