Managing Subscribers

View and manage all your subscription customers.

Viewing Subscribers

Go to Subscriptions → Subscribers to see:

• Customer name and email
• Plan they're on
• Subscription status
• Next billing date
• Subscription start date

Filtering Subscribers

Filter by:

• Status (active, cancelled, past due)
• Plan
• Date range
• Amount

Searching

Search by:

• Customer name
• Email
• Subscription ID

Subscriber Details

Click a subscriber to see:

• Full subscription history
• Payment history
• Plan changes
• Upcoming invoices
• Customer notes

Actions You Can Take

Change Plan

Upgrade or downgrade a subscriber:

1. Click Change Plan
2. Select new plan
3. Choose when to apply:

• Immediately (prorate)
• At next renewal

1. Confirm

Pause Subscription

Temporarily pause billing:

1. Click Pause
2. Set resume date (optional)
3. Confirm

Customer keeps access or loses it (you choose).

Cancel Subscription

End the subscription:

1. Click Cancel
2. Choose when:

• Immediately
• At end of current period

1. Optionally add reason
2. Confirm

More about cancellations →

Update Payment Method

If payment failed, update their card:

1. Click Update Payment
2. Send update link to customer
3. Customer enters new card
4. Subscription resumes

Apply Credit

Give customer credit:

1. Click Apply Credit
2. Enter amount
3. Applied to next invoice

Add Note

Add internal notes:

1. Click Add Note
2. Enter note
3. Only you see these

Bulk Actions

Select multiple subscribers:

• Export to CSV
• Send email
• Cancel all

Related Articles:

• Subscriptions Overview
• Canceling a Subscription
• Changing Subscription Plans