Refund Policy

Understand when refunds are available and how they work.

ClapPay Service Fees

Subscription Fees

• Monthly plans: Cancel anytime, no refund for current month
• Annual plans: Pro-rated refund for unused months (first 30 days only)

Transaction Fees

• Transaction fees are generally non-refundable
• When you refund a customer, you get back the percentage fee
• Fixed per-transaction fee ($0.30) is not returned

When We May Refund Fees

• Technical errors on our part
• Unauthorized transactions (verified)
• Service outages affecting you
• Billing mistakes

Refunds for Purchases

When you buy something from a merchant using ClapPay:

Who Handles Refunds

The merchant handles refunds, not ClapPay:

• Contact the merchant first
• Follow their return policy
• They initiate the refund

Once Merchant Refunds

• Appears in your account
• Card refunds: 5-10 business days
• Balance refunds: Instant

If Merchant Won't Refund

You may have options:

1. File a dispute (chargebacks)
2. Contact your card issuer
3. Small claims court (extreme cases)

Learn about disputes →

Crypto Transactions

• Cryptocurrency transactions are final
• Cannot be reversed on blockchain
• Think carefully before sending

Refunds for Businesses

If you're a business issuing refunds:

How to Refund

1. Find the transaction
2. Click Refund
3. Choose full or partial
4. Confirm

Refund Limits

• Must refund within 180 days
• Cannot exceed original amount
• Multiple partial refunds allowed

Fee Treatment

| Fee Type | Returned? |

|----------|-----------|

| Percentage (2.9%) | Yes |

| Fixed ($0.30) | No |

| International (1.5%) | Yes |

Requesting a Refund from ClapPay

For ClapPay fees/charges:

1. Contact support
2. Explain the situation
3. We'll review
4. Decision within 5 business days

Related Articles:

• Fees Overview
• Dispute Process
• Contact Support