Dispute Process

A dispute (also called a chargeback) happens when a customer asks their bank to reverse a payment.

Common Reasons for Disputes

• “I didn’t make this purchase”
• “I didn’t receive the product”
• “The product was not as described”
• “The business won’t refund me”

What Happens in ClapPay

When a dispute is opened, you may see:

• the dispute details
• a deadline to respond
• a request for evidence

How to Respond (General Steps)

1. Open the dispute in your dashboard
2. Read the reason and deadline
3. Upload evidence (receipts, delivery proof, messages)
4. Submit your response

Tips

• Respond before the deadline
• Provide clear, organized evidence
• Keep your refund policy easy to find

Related Articles:

• Refunds and Disputes
• Dispute Prevention
• Dispute Fees