Dispute Prevention
Prevent chargebacks and disputes before they happen.
Why Prevention Matters
- Disputes cost you money ($15+ per dispute)
- High dispute rates can affect your account
- Prevention is easier than fighting disputes
Best Practices
Clear Business Name
Make sure customers recognize charges:
- Go to Settings → Business
- Set your Statement Descriptor
- Use a name customers will recognize
❌ "CLAPPAY*23847XY"
✅ "JOES COFFEE SHOP"
Accurate Descriptions
- Describe products accurately
- Use high-quality photos
- List all specifications
- Note any limitations
Clear Policies
Display clearly on your site:
- Return/refund policy
- Shipping times
- Terms of service
- Contact information
Shipping & Delivery
- Ship promptly
- Provide tracking numbers
- Require signature for high-value items
- Send shipping confirmation
Customer Communication
- Send order confirmation
- Provide shipping updates
- Respond quickly to inquiries
- Be proactive about delays
Fraud Prevention
Enable 3D Secure
Adds extra verification for cards:
- Go to Settings → Payments → Security
- Enable 3D Secure
- Choose when to require it
Address Verification (AVS)
Check billing address matches card:
- Decline mismatches
- Or flag for manual review
CVC Verification
Always require the 3-digit security code.
Radar (Fraud Protection)
Our built-in fraud protection:
- Blocks high-risk transactions
- Learns from patterns
- Customizable rules
Handling Issues Proactively
Refund When Appropriate
If a customer is unhappy, consider refunding:
- Refunds are cheaper than disputes
- Preserves customer relationship
- No dispute fees
Communicate Problems
If something goes wrong:
- Contact customer immediately
- Explain the issue
- Offer solutions
- Document everything
Monitoring Your Dispute Rate
Track in Analytics → Disputes:
- Current dispute rate
- Trends over time
- Reasons for disputes
Target: Keep dispute rate below 0.75%
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