Dispute and Chargeback Fees

Fees that apply when customers dispute payments.

Chargeback Fee

When a customer disputes a charge with their bank:

| Outcome | Fee |

|---------|-----|

| You lose dispute | $15 |

| You win dispute | $0 |

| Customer withdraws | $0 |

How It Works

1. Customer disputes charge with bank
2. We notify you
3. You submit evidence
4. Bank decides
5. If you lose, $15 fee charged

Why the Fee?

The chargeback fee covers:

• Administrative costs
• Bank fees charged to us
• Investigation resources

Avoiding Chargeback Fees

The best way to avoid fees is to prevent chargebacks:

1. Clear billing descriptor

• Customers recognize charges

1. Great customer service

• Resolve issues before they escalate

1. Easy refund policy

• Refunds are cheaper than disputes

1. Fraud prevention

• Use Radar to block fraud

Dispute prevention guide →

High Chargeback Rates

If your chargeback rate exceeds:

• 0.75%: Warning notification
• 1%: Account review
• 2%: Additional fees or account action

Refund Fees

Refunding a customer:

• Percentage fee: Returned to you
• Fixed fee: Not returned ($0.30)
• No additional refund fee

Example

Original charge: $100 (fee: $3.20)

Refund issued:

• $2.90 returned (percentage)
• $0.30 kept (fixed fee)

Disputing the Dispute Fee

If you believe a chargeback fee was charged in error:

1. Contact support
2. Provide transaction details
3. We'll review

Related Articles:

• Fees Overview
• Refunds and Disputes
• Dispute Prevention