Refund Policies
A clear refund policy helps customers trust you and helps reduce disputes.
What to Include
- Which items/services can be refunded
- Time window (for example: 7 days)
- How refunds are paid (back to original method)
- Any non-refundable fees (if applicable)
- How customers contact you
Where to Show Your Policy
- On your website
- In your checkout experience
- In invoices and receipts
If a Customer Requests a Refund
Follow your policy and process the refund in ClapPay:
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