App Troubleshooting
Fix common issues with the ClapPay mobile app.
App Won't Open / Crashes
Quick Fixes
- Force close the app
- iPhone: Swipe up from bottom, swipe app away
- Android: Recent apps, swipe app away
- Restart your device
- Check for updates
- App Store / Play Store
- Update if available
- Reinstall the app
- Delete ClapPay
- Download again
- Log back in
If Still Crashing
- Check storage space (need 500MB free)
- Check OS version (iOS 15+ / Android 10+)
- Contact support with device info
Can't Log In
Common Causes
- Wrong password
- Use "Forgot Password"
- Check caps lock
- 2FA issues
- Wait for new code
- Check correct device
- Use backup codes
- Account locked
- Too many failed attempts
- Wait 30 minutes or contact support
- Session expired
- Log in again normally
App Is Slow
Speed Improvements
- Close other apps
- Check internet connection
- Clear app cache
- Settings → Apps → ClapPay → Clear Cache
- Update the app
- Restart device
Features Missing
Why Features Might Be Missing
- Account not verified
- Feature not in your country
- Need to update app
- Business feature on personal account
Solutions
- Complete verification
- Update to latest version
- Check account type
- Check country availability
Notifications Not Working
- Check device notification settings
- Check ClapPay notification settings
- Disable battery optimization (Android)
- Reinstall app
Payment Failed in App
- Check internet connection
- Verify payment details
- Sufficient balance?
- Card not expired?
- Try different payment method
Biometrics Not Working
- Clean sensor / camera
- Re-register biometric in device settings
- Restart app
- Restart device
- Disable and re-enable in ClapPay
QR Code Scanner Not Working
- Allow camera permission
- Clean camera lens
- Ensure good lighting
- Hold steady
- Update app
Contact Support
Still having issues?
- In-app: Profile → Help → Contact Us
- Email: support@clappay.com
- Include:
- Device model
- OS version
- App version
- Screenshot of error
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