Reporting a Lost or Stolen Card

If your ClapPay card is lost or stolen, act quickly to protect your money.

Immediate Steps

Step 1: Freeze Your Card

Do this right away to prevent unauthorized use:

1. Open the ClapPay app
2. Go to Cards
3. Toggle Freeze Card ON

Step 2: Report the Card

1. In Cards, select the frozen card
2. Tap Report Lost/Stolen
3. Choose Lost or Stolen
4. Confirm the report

Your card will be permanently cancelled.

Step 3: Order a Replacement

After reporting:

1. You'll be prompted to order a new card
2. Confirm your shipping address
3. New card arrives in 5-14 days

What Happens When You Report

• Old card is permanently disabled
• All future transactions are blocked
• New card has a new number
• You'll receive a replacement

Check for Unauthorized Transactions

Review your recent transactions:

1. Go to Transactions
2. Look for anything you didn't make
3. Report unauthorized transactions

We'll investigate and refund fraudulent charges.

Updating Subscriptions

Your new card will have a different number. Update:

• Streaming services
• Subscription services
• Saved payment methods on shopping sites

Can't Access the App?

Call our 24/7 support line:

• US: +1-800-XXX-XXXX
• UK: +44-XXX-XXX-XXXX
• International: Check here

Fees

| Service | Cost |

|---------|------|

| Report lost/stolen | Free |

| Replacement card | Usually free (first time) |

| Express delivery | $20-30 |

Related Articles:

• Freezing and Unfreezing Your Card
• Card Security Features
• Card Replacement