Transaction Statuses Explained
Here's what each status means for your transactions.
Status Definitions
✅ Completed
The transaction is finished successfully.
- Money has been sent or received
- No further action needed
- Receipt available
⏳ Pending
The transaction is being processed.
- Money has left your account but hasn't arrived yet
- Or incoming money is being verified
- Usually completes within the expected timeframe
🔄 Processing
We're actively working on your transaction.
- Bank is processing the transfer
- Additional verification in progress
- Check back soon for updates
⚠️ Action Required
Something needs your attention.
- Additional verification needed
- Payment method issue
- Security check required
Check your email or notifications for details.
❌ Failed
The transaction couldn't be completed.
- Payment was declined
- Recipient details incorrect
- Technical issue occurred
Any money debited will be refunded automatically.
↩️ Refunded
The transaction was reversed.
- Original payment returned
- Initiated by you or the merchant
- Check refund status for timing
🚫 Cancelled
The transaction was stopped before completion.
- Cancelled by you
- Cancelled by recipient
- Expired before completion
How Long Each Status Lasts
| Status | Typical Duration |
|--------|------------------|
| Pending | Minutes to days (depends on type) |
| Processing | Up to 24 hours |
| Action Required | Until you respond |
| Completed | Permanent |
| Failed | Permanent |
What to Do
Transaction Stuck on Pending?
- Wait for the expected delivery time
- Check for any required actions
- Contact support if it's overdue
Transaction Failed?
- Check the failure reason
- Verify recipient details
- Try again with correct information
- Money is automatically refunded
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