Tracking Your Transfer
Follow your money every step of the way.
How to Track a Transfer
From the App/Website
- Go to Transactions
- Find your transfer
- Click to see status and details
From Email/Notifications
- We send updates at each stage
- Click the link in the email to see details
- Enable push notifications for real-time updates
Transfer Stages
1. 📝 Created
Your transfer has been submitted.
2. ✅ Confirmed
Payment confirmed, processing started.
3. 🔄 In Transit
Money is on its way to the recipient's bank.
4. ✅ Delivered
Money has arrived at the recipient's account.
Status Updates
We'll notify you when:
- Transfer is confirmed
- Money is in transit
- Transfer is delivered
- Any issue occurs
What Each Status Means
| Status | Meaning |
|--------|---------|
| Pending | Awaiting confirmation or processing |
| Processing | We're sending the money |
| In Transit | Money is with the banking network |
| Delivered | Recipient has received it |
| Failed | Something went wrong |
If Something's Wrong
Transfer Taking Longer Than Expected?
- Check for any required actions
- Verify the estimated delivery time
- International transfers can take up to 5 days
Status Shows "Action Required"?
- Check your email for details
- Log in to see what's needed
- Respond promptly to avoid delays
Transfer Failed?
- Your money is refunded automatically
- Check the reason provided
- Fix the issue and try again
Troubleshooting failed transfers →
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