Transfer Not Received

What to do when a transfer hasn't arrived.

Check Expected Timing

First, verify the expected delivery time:

| Transfer Type | Typical Time |

|---------------|--------------|

| ClapPay to ClapPay | Instant |

| Standard bank transfer | 1-2 business days |

| Same-day bank transfer | Same day (before cutoff) |

| Instant bank transfer | Minutes |

| International | 1-5 business days |

For ClapPay-to-ClapPay

Should be instant. If not received:

1. Check recipient details

• Correct email/phone?
• They have a ClapPay account?

1. Ask recipient to check

• Check notifications
• Pull to refresh balance
• Check transaction history

1. Check your transaction

• Go to your activity
• Status should be "Completed"
• If "Pending" - still processing

For Bank Transfers

Check Status

1. Go to Transfers → History
2. Find the transfer
3. Check status:

• Processing - Still in transit
• Completed - Should have arrived
• Failed - See failure reason

If Status Is "Completed"

The money left ClapPay. Check:

• Correct bank account?
• Correct account number?
• Bank processing delays
• Bank holidays

Contact recipient's bank if not received within expected time.

If Status Is "Failed"

See the failure reason:

• Incorrect account details
• Bank rejected
• Other issues

Funds should return to your ClapPay balance.

For International Transfers

International transfers can take longer:

1. Check status in app
2. Allow extra time - Up to 5 business days
3. Consider:

• Intermediary banks
• Time zones
• Bank holidays in both countries

Tracking Transfers

Get updates:

1. Open the transfer
2. View timeline
3. See each step completed

If Still Missing

After expected time has passed:

1. Gather information

• Transaction ID
• Date and amount
• Recipient details

1. Contact us

• In-app chat
• support@clappay.com
• Include all details

1. We'll investigate

• Trace the transfer
• Contact partner banks
• Resolve the issue

Related Articles:

• Transfer Times
• Track Transfer
• Contact Support