Error Codes

ClapPay may show an error code when something fails. Here’s how to handle it.

What To Do First

1. Copy the full error message (or take a screenshot).
2. Note the time it happened.
3. Try again after a few minutes.

Common Types of Errors

“Unauthorized” or “Session expired”

• Log out and log back in
• Clear your browser cache (web)

“Payment declined”

• Check the decline reason
• Try another payment method

• Payment Declined

“Transfer failed”

• Confirm recipient details
• Check your limits
• Try again later

When To Contact Support

If the error repeats, contact support and include:

• the code/message
• what you were trying to do
• any transaction ID you see

• Contact Support

Related Articles:

• Payment Declined
• Transfer Not Received
• Contact Support