Email Not Received

If you expected an email from ClapPay but didn’t get it, try these steps.

Step 1: Wait a Few Minutes

Most emails arrive within 1–5 minutes. Sometimes it can take longer.

Step 2: Check Spam and Other Tabs

Check:

• Spam/Junk
• Promotions (Gmail)
• Updates (Gmail)
• “Other” (Outlook)

Search your inbox for:

• clappay
• verify
• reset

Step 3: Confirm Your Email Address

If you typed your email wrong during signup, the email will go to the wrong address.

If you’re not sure, contact support:

• Contact Support

Step 4: Add ClapPay to Safe Senders

Add @clappay.com to your safe sender list.

Step 5: Try Resending

If the app shows a “Resend email” button:

1. Click Resend
2. Wait a minute
3. Check spam again

Common Emails This Affects

• Email verification
• Password reset
• Login alerts and security notifications

Related Articles:

• Verifying Your Email
• Forgot Password
• Contact Support