Card Issues

If your card isn’t working, this checklist covers the most common causes.

Step 1: Re-check Your Card Details

Confirm:

• Card number
• Expiration date
• CVV
• Billing ZIP/postal code (if required)

Step 2: Check If the Card Is Expired

If it’s expired, add a new card and try again.

Step 3: Check Card Restrictions

Your bank may block:

• online payments
• international payments
• large payments

Call your bank and ask them to allow the charge.

Step 4: If Your Card Is Lost or Stolen

If you think your card may be compromised:

• freeze it in your card settings (if available)
• request a replacement

• Reporting a Lost or Stolen Card

Related Articles:

• Payment Declined
• Setting Up Payment Methods
• Reporting a Lost or Stolen Card