Reducing Churn

Churn is when subscribers cancel or stop paying. These steps can help reduce churn.

Fix Payment Issues

• Retry failed payments
• Notify customers
• Let customers update cards easily

• Failed Payment Handling
• Customer Subscription Portal

Make It Easy to Manage Subscriptions

Customers should be able to:

• update payment method
• change plan
• cancel (if you allow it)

Ask Why They’re Leaving

If you collect cancellation reasons, you can improve your product.

Related Articles:

• Failed Payment Handling
• Customer Subscription Portal
• Refund Policies