Reporting Suspicious Activity

If something looks wrong, report it as soon as possible.

Examples of Suspicious Activity

• You see a login you don’t recognize
• You see a payment or transfer you didn’t make
• You received a message asking for your password or codes
• Someone is pretending to be ClapPay

What To Do Right Away

1. Change your password
2. Remove unknown devices
3. Turn on or re-check 2FA

How to Report It

Use one of these:

• In-app support chat
• Email: support@clappay.com

Include:

• what happened
• time and date
• transaction ID(s) if available
• screenshots (if possible)

Learn How to Spot Scams

• Recognizing Phishing

Related Articles:

• Recognizing Phishing
• Fraud Protection
• Contact Support